KNOWLEDGE MANAGEMENT
Choose the right article template.
Ardosan templates informed by IT service management practices. Choose the structure that fits the reader’s task; complete and review each section before publishing.
How-to guide
Help someone complete a repeatable task successfully.
- Before you begin
- Procedure
- Check your result
- If you need more help
Troubleshooting
Match an observed symptom, check possible causes and verify recovery.
- Symptoms
- Possible causes
- Checks and resolution
- Verify recovery
- When to contact support
Known error / workaround
Document an analyzed, unresolved issue with a confirmed cause and a usable workaround.
- Symptoms
- Affected versions and conditions
- Confirmed cause
- Workaround
- Limitations and risks
- Permanent fix status
- Verify the workaround
- Escalation and related problem
Available for confirmed known errors. No existing guide has been classified as a known error.
Reference / explanation
Explain terms, calculations or behavior so readers can interpret a result.
- When to use this reference
- Key concepts
- How to interpret the result
- Limits and assumptions
- Related help